Field Service Tech - Lifecycle Services

Field Service Technician II

NPI is adding a Field Service Technician II to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.

Lifecycle Services Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.

This is a full-time, travel position (up to 50 %)

What You'll Be Doing:

• Quickly and efficiently resolve customer issues to maintain maximum uptime.
• Provide guidance, solutions, and training to less experienced field technicians.
• Perform regular preventive maintenance inspections and schedule service as needed.
• Install new equipment and perform upgrades in collaboration with support personnel.
• Manage parts inventory and on-site tools to ensure proper control of company assets.
• Maintain high customer satisfaction through cooperative and supportive communication.
• Review service updates, bulletins, schematics, and installation/retrofit instructions; take recommended actions promptly.
• Stay technically current by attending continuing education courses in networking, software, and related areas.
• Respond to emergency and non-scheduled service calls within established response time goals.
• Continuously seek ways to improve service timeliness and quality.
• Understand customer processes and procedures, including sort plans and IMB requirements.
• Be proficient in generating paperwork and dispatching products.

Qualifications:

• Associate degree or equivalent certification in mechanical, electrical, maintenance, or equipment repair is preferred.
• Minimum 3 years' experience with mechanical, electrical, pneumatic components, and HMI systems.
• Proven field experience in diagnosing, troubleshooting, and repairing electronic and mechanical machine issues.
• DOS, Windows, UNIX, Microsoft Office
• Experience with AB CompactLogix PLC and RSLogix500/5000, including minor program modifications and network troubleshooting.
• Ability to interpret complex technical information, including schematics.
• Familiarity with VFD parameter configuration and servo drive/motor setups.
• Valid driver's license and eligibility for a US passport.
• Conduct field service calls for installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training.
• Perform mechanical and electrical modifications, including PLC and servo drive configurations.
• Lead site visit meetings and training sessions to ensure customer understanding of equipment operation and maintenance.
• Achieve service delivery goals including response time, first-time fix rate, and customer satisfaction.
• Communicate effectively with field service management and internal support teams.
• Provide reliability feedback to quality engineering and collaborate on improvements.
• Adhere to industry, company, and customer safety practices.
• Complete all paperwork, timesheets, CRM/service ticket entries, and expenses promptly and accurately.
• Occasionally perform technical support or final assurance duties at Lifecycle Services headquarters.

Typical Physical Demands: While performing the duties of this job, the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.

NPI is a proven leader in automated sortation systems. For over 45 years, our systems have set the standard for affordable, high-speed, low-maintenance automated package and letter sorting systems. NPI's team of experts engineer, design, manufacture, and install sorting systems, offering continued customer support through customizable service plans for preventative maintenance, equipment service, parts, and 24/7 customer support. We manufacture sorting machines to reduce labor requirements, increase production, and improve operational efficiency for sorting letters, flats, and parcels such as polybags, boxes, and irregularly shaped packages. NPI customers are just as diverse as we are, ranging from 3rd party delivery, last-mile, courier services, financial institutions, posts, B2C, pharmaceutical, distribution, e-commerce, and warehouse operations. NPI's automated sorting machines are expertly engineered to be modular and versatile, a reflection of NPI's unwavering commitment to consistently achieving 'Efficiency Through Innovation'.

We offer our team members a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.