Hands - on Team Leader Close To Customers And Operations For Site Bagsværd

Team Leader And Customer Service Representative

Interested in a career that matters?

The role & your impact As hands-on team leader at Novonesis, you will play a key role in supporting customers across Europe, including Global Strategic Accounts, while leading and developing a highly dedicated customer service team.

This is a dual role, with approx. 50% people leadership and 50% operational customer service responsibilities. You will act as both a leader and an individual contributor, giving you a strong platform for understanding customer needs, supporting colleagues in real time, and driving improvements based on operational insight.

As Team Leader, you will

• Act as second-in-command and deputy to Team Leader overall responsible for Customer service representative team in Europe
• Lead, coach, and develop 5-7 highly dedicated customer service employees who continuously strive to deliver high customer satisfaction
• Support employee engagement, well-being, and performance
• Help set direction and priorities within the team
• Drive continuous improvement and contribute to future ways of working
• Support change management and implementation of new processes
• Collaborate with stakeholders across Sales, Supply Chain, Quality, Warehousing, and Finance

As Customer Service Representative, you will

• Be the primary contact for a portfolio of customers handling the dialogue and support a smooth order-to-delivery experience
• Solve issues and manage escalations with a strong service mindset
• Coordinate closely with internal stakeholders to meet customer needs
• Help tailor supply solutions related to order size, shipping, packaging, documentation, and delivery frequency
• Act as the internal voice of the customer in the supply chain
• You will be part of Customer Service & Logistics, working in an international environment where collaboration, customer focus, and high-quality execution are essential.

What you'll need to be successful You will thrive in this role if you bring both leadership capability and hands-on customer service experience.

You are a people-oriented professional who enjoys leading others while remaining operationally involved. You take ownership, build strong relationships, and thrive in a collaborative, dynamic environment

Further you

• Lead with trust, empathy, and accountability, with a strong customer-first mindset
• Are proactive, solution-oriented, and detail-focused in your daily work
• Thrive in a busy, multicultural, fast-changing international environment
• Communicate clearly and professionally with customers and internal stakeholders while working independently and contributing strongly to the team
• Enjoy developing people and processes and actively contributing to optimizing workflows and procedures
• Additional Skills we value:
• knowledge of SAP SD R/3 or another ERP system
• Solid MS Office skills
• Experience with Salesforce / Service Cloud is an advantage
• Fluency in English and Danish, spoken and written

What we offer At Novonesis, you will join a purpose-driven organization where biology is used to create real-world impact. You will become part of a collaborative and international environment that values ownership, engagement, and continuous improvement.

You will have A role with real influence on people, customers, and processes. Opportunities for professional and personal development and close collaboration with colleagues across Sales, Supply Chain, Quality, Warehousing, and Finance.

Ways of working

On-site role based in Bagsværd and after a successful onboarding, you will have big flexibility in planning and execution of your tasks.

Application deadline: May 3rd, 2026. We screen and invite for interview continuously, so please apply as soon as possible.

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.