Customer Service Representative – Lead - Remote Eligible

Join Us At Novonesis

Are you ready for a new beginning? We need your talent, knowledge, and dedication to better our world with biology.

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Tasks and Responsibilities

Order Handling & Processing

Manage customer interface to receive orders, its changes, and provide timely order confirmation.

Process the order in SAP system.

Follow QMS and SOP.

Order Coordination

Coordinate with the logistics, warehouse, planner, Sales, finance, and relevant stakeholders in Novonesis to ensure the order is taken care of until the invoicing & delivery.

Service Complaint Handling

Receive and align with relevant stakeholders for resolution. Support in goods return, credit memo/debit memo if any.

Digitization Journey for O2C Process

Coordinate and work with Global teams to implement digitization initiatives in India. Explore the opportunities for digitization for India specific Customer needs.

Compliance and Global Projects

Compliance with QMS, Food Safety, GMP standards and operating procedures in line with Novonesis India and global standard. Collaboration with global and regional stakeholders.

Basic Qualifications

Bachelor's Degree with 10-15 years of relevant work experience. Good communication skills in English in a multi-cultural environment. Working in SAP environment is must.

Candidate Profile

Candidate should have knowledge and hands-on experience in handling Customer service profile. Experience in working with global teams and stakeholders. Team player with high motivation and engagement.

Challenges in Position

Ensuring every time 'Customers at the core'. Maintain agility and proactive communication on Customer requirements. Unlocking your passion by implementing new Digital technologies, processes, improvements to give enhanced experience to the Customers.

Language of Job Advertisement (English Default) English

Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.