Customer Service Representative - Japanese Speaking

Join Us To Better Our World With Biology

We need your talent, knowledge, and dedication to better our world with biology.

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

In this role you'll make an impact by:

• Handling customer order fulfillment process (Order to cash) in Japan and ensuring compliance with QMS and SOPs for daily operation.
• Customer service complaint handling in Salesforce and root cause analysis and follow up.
• Understanding and ensuring achieving relevant KPIs and taking improvement actions if any deviation happens (Instant order confirmation, SOD/DOT, customer service complaint etc..).
• Promoting Novozymes market usage and taking necessary action for trouble shooting. Continuously improving digital order rate.
• Import/export management and timely shipping documents handling.
• Good inventory control in collaboration with global planning team with good understanding of batch UD/classification and shelf life, reapproval.
• Timely goods receipt and post goods issue, return and scrap based on 3PL report and keep accurate inventory per product and batch level.
• Building good relationship with customers and handling other queries to increase customer satisfaction.
• Supporting global/local projects and aligning with Supply Chain goals and roadmap.

To succeed you must hold:

• Bachelor's or master's degree in international trade, logistics, business or other relevant education background.
• At least 3 years work experience in customer service, import/export, or other supply chain functions, especially on business in Japan.
• Fluent in Japanese and English for both writing and oral skills.
• Experience with SAP R/3 SD, Salesforce, MS office and E-commerce.
• Good communication and influence skills with internal and external stakeholders.
• Excellent analytical and problem-solving skills is a plus.
• High sense of responsibility, accuracy and compliance.
• Self-motivation and continuous improvement mindset under pressure.
• Strong team spirit.

Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.

If you apply the position on this platform, it means you agree to authorize Novonesis to use your personal information for recruitment related activities and save it in the company's global recruitment system and server overseas. We will manage, use, and protect your personal information in accordance base on personal information protection laws and regulations, as well as Novonesis global privacy policy.