Customer Service Representative

Career That Matters

Tasks and responsibilities

Manage customer interface to receive orders, its changes and provide timely order confirmation.

Process the order in SAP system.

Follow QMS and SOP.

Coordinate with the logistics, warehouse, planner, Sales, finance and relevant stakeholders in Novonesis to ensure the order is taken care until the invoicing & delivery.

Receive and align with relevant stakeholders for resolution.

Support in goods return, credit memo/ debit memo if any.

Co-ordinate and work with Global teams to implement digitization initiatives in India.

Explore the opportunities for digitization for India specific Customer needs.

Compliance with QMS, Food safety, GMP standards and operating procedures in line with Novonesis India and global standard.

Collaboration with global and regional stakeholders

Basic Qualifications

Bachelor's Degree with 3-5 years of relevant work experience.

Good communication skills in English in a multi-cultural environment.

Working in SAP environment is must.

Reporting lines

Customer Service Manager

Candidate profile

Candidate should have knowledge and hands on experience in handling Customer service profile.

Experience in working with global teams and stakeholders.

Team player with high motivation and engagement

Challenges in position

Ensuring every time 'Customers at the core'. Maintain Agility and pro-active communication on Customer requirements.

Unlocking your passion by implementing new Digital technologies, processes, Improvements to give enhanced experience to the Customers

Language of job advertisement (English default)

English

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.