Customer Service & Logistic Specialist - TH

Join Us At Novonesis

Are you ready for a new beginning? We need your talent, knowledge, and dedication to better our world with biology.

Our purpose points the way. In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

In this role you'll make an impact by:

• Promoting digital order platform to new customers.
• Customer onboarding to ensure the sufficient communication regarding supply chain related services.
• Serving as the external interface to receive customer orders and order changes. Attend to the customer calls and email.
• Coordinating with the GCC team/ Sales Support/ Commercial/ Finance/ Planner to ensure the order is taken care until the invoicing completion.
• Coordinating with the Logistics Specialist and external Third-Party Logistics (3PL) to have the delivery arranged.
• Handling and coordinating the delivery and shipping documents for outbound delivery.
• Couriering original documents to customers using Thai post.
• Coordinating with the Logistics Specialist and external vendor to do custom clearance.

To succeed you must hold:

• At least 2 years of relevant Customer Service/ Supply Chain work experience.
• SAP knowledge required and Salesforce knowledge as an additional advantage.
• Excellent communication skills in English & Thai.
• A responsible attitude with a positive outlook.

Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com. Not the right fit for you? Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.

Stay alert: Avoid recruitment scams. At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.