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Account Support Analyst
Assist customers in resolving technical issues with Novo's banking platform.
New YorkMiamiBangalore
Junior
1 month ago
Novo
Novo is a fintech that offers a banking platform to meet the needs of small businesses for free business checking and faster money movement.
Job is no longer active
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✨ About The Role
- The Account Support Analyst will effectively resolve customer inquiries in a timely and considerate manner.
- Providing outstanding customer service by sharing accurate and complete information is a key responsibility.
- The role involves using problem-solving and analytical skills to offer thoughtful solutions to customer issues.
- The analyst will educate customers on how to leverage specific features of the Novo platform.
- Maintaining in-depth knowledge of the platform and internal management systems is crucial for success in this position.
âš¡ Requirements
- The ideal candidate has 6 months to 2 years of experience in a customer support role, preferably within the finance industry.
- Strong analytical skills are essential for identifying and recommending improvements to existing processes.
- Excellent communication skills are necessary to convey technical and non-technical information clearly.
- A quick learner who can adapt to new technologies and processes in a fast-paced environment will thrive in this role.
- The candidate should be comfortable working US timing shifts and managing multiple tasks simultaneously.
Account Support Analyst
New YorkMiamiBangalore
Support
Job is no longer active
About Novo
Novo is a fintech that offers a banking platform to meet the needs of small businesses for free business checking and faster money movement.