Customer Success Manager (account Manager) - Remote (east Coast / Central Coast Preferred) - Remote Eligible

Customer Success Manager (Account Manager) - Remote (East Coast / Central Coast Preferred)

Account Manager (IC)

Location: Remote (U.S.) — East Coast or Central time zones preferred

About the Company

We're a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology. With a global customer base and strong momentum across Enterprise and SMB segments, we're scaling our Customer Success organization to deepen relationships, drive adoption, and grow revenue.

About the Role

We're hiring an Account Manager to join a growing post-sales team consisting of three Customer Success Managers, a VP of Customer Success, and five Support Agents. This is a remote role, but candidates based on the East Coast or Central U.S. are preferred to better align with customers in Europe and team members in India.

This position is expansion-focused — responsible for uncovering whitespace, driving product adoption, and growing revenue across a portfolio of ~150 Enterprise and SMB accounts. You'll work closely with CSMs, Product, and Sales to lead commercial conversations and drive strong Net Revenue Retention (NRR) and Net Dollar Retention (NDR). You'll also play a key role in partnering with Marketing and MarTech teams, helping customers connect offline experiences to measurable digital outcomes.

Responsibilities

• Own revenue growth across a portfolio of ~150 Enterprise and SMB accounts.
• Identify whitespace opportunities and lead upsell, cross-sell, and renewal discussions.
• Build relationships with senior stakeholders, especially within Marketing and MarTech functions.
• Develop account plans linking adoption signals to expansion opportunities.
• Collaborate with CSMs to strengthen retention and expansion strategy.
• Partner with RevOps to forecast and track expansion pipeline performance.
• Refine best practices for multi-threading, whitespace analysis, and renewals.
• Work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.

About You

• 5+ years in Account Management, Strategic CS, or Enterprise Sales at a SaaS company.
• Proven ability to drive upsells, cross-sells, and renewals across Enterprise accounts.
• Experience selling into Marketing or MarTech buyers preferred.
• Strong organizational and project management skills; comfortable managing a large, diverse book of business
• Commercially savvy with a strong understanding of NRR/NDR levers and forecasting.
• Excellent communication skills and executive presence when engaging VP+ stakeholders.
• Highly collaborative, adaptable, and motivated by working in a global, fast-paced environment.

Why Join

• Join a collaborative team under experienced leadership (VP of CS).
• Direct impact on customer growth and retention metrics (NRR/NDR).
• Competitive compensation + equity upside.
• Comprehensive health, wellness, and learning benefits.
• Opportunity to work remotely while collaborating with a global team across the U.S., Europe, and India.

Comp: Base: Up to 130K, OTE is 150K

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.