Skrbnik Kupcev (m/ž/d) / Customer Account Manager (m/f/d)

Novartis Supply Chain Role

Are you ready to become a key link between Novartis and our business partners? In this role, you will take responsibility for managing and coordinating relationships between customers, suppliers, and logistics experts for all matters related to supply. As a customer representative, you will oversee all aspects of demand and supply planning as well as order management—from entry to maintenance—with a strong focus on customer service levels.

Your key responsibilities:

• Ensure excellent customer relationships and high service levels.
• Coordinate communication between customers, suppliers, and internal teams.
• Manage orders and monitor system transactions in SAP.
• Issue invoices and organize shipments with appropriate documentation.
• Resolve issues and escalate to appropriate management level.
• Ensure compliance with GMP and regulatory requirements.
• Prepare reports on unfulfilled orders and align consignment stock.
• Actively contribute to process and performance improvements.

Your contribution to the job:

• University diploma in technical or business-related area, preferably in Supply Chain.
• Fluent in English.
• Experience in order management and customer communication.
• Knowledge of SAP system and transaction processing.
• Understanding of regulatory requirements (GMP) and business processes.
• Excellent organizational and communication skills.

We offer temporary employment for one year with 6 months of probation period. Submit your application with the CV in Slovenian and English language.

Benefits and rewards: Competitive salary, annual bonus, flexible working schedule, tailored to your needs, possibility to work from home, pension scheme, employee recognition scheme, expanded program for the promotion of health in the field of physical, mental and social well-being (Well-being), unlimited learning and development opportunities.

Commitment to diversity and inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.