Senior Specialist - Digital Workplace Operations

Senior Specialist Dwo

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Location: Prague, Czech Republic #LI-Hybrid (12 days/month in office) Internal job title: Sr. Spec. DDIT IES DWO We are looking for a Senior Specialist to serve as the main contact for a defined business capability with a main focus on the Prague office, ensuring existing and new services meet agreed requirements and user expectations. You will oversee service performance, support day-to-day operations, and contribute to improvements across Digital Workplace Operations, including video production services.

Key responsibilities:

• Monitor, measure, report, and review service performance against availability, capacity, and responsiveness targets.
• Consider the overall user experience when designing and deploying solutions and services.
• Ensure adherence to security and compliance policies and procedures.
• Lead and support business-as-usual tasks and daily operations.
• Contribute to strategic initiatives, including new employee onboarding and external workforce enablement.
• Improve and extend video production services.
• Drive operational improvements and quick wins within Digital Workplace Operations.
• Promote continuous improvement to increase productivity and reduce defects.
• Support automation initiatives for programmable infrastructure and platform services.
• Coordinate incident response to achieve efficient recovery from critical issues.

Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What you'll bring to the role:

• Hands-on experience in IT operations is a must.
• Czech & English proficiency (both written and oral) is a must.
• Strong technical knowledge (IT infrastructure & systems, IT governance, service delivery, service level management) is a must.
• Experience with people or stakeholder management (direct reports, or service providers) is a must.
• Hands-on experience with Risk management, audit methodology, testing controls, etc.

Desirable requirements:

• Experience working as a service provider of IT operations and working with various customers in a global corporate environment is a great advantage.
• Ability to work within a matrix structure, across functions and countries. Good planning and organizing with attention to detail and ability to prioritize.

You'll receive: Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement); 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 13,500 CZK per year; Meal vouchers in amount of 110 CZK for each working day (full tax covered by company); Public Transportation Allowance; MultiSport Card.