Senior Product Manager - Novartis Patient Support (NPS)

Senior Manager, PSS Product Management

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. Up to 27 potential launches expected in the next 5 years at Novartis. The Patient & Specialty Services (PSS) team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We'd love to hear from you. The Senior Manager, PSS Product Management, is responsible for the integration and deployment of technology products within the US Innovative Medicines PSS organization. This individual will report to the Director – PSS Product Management and will be responsible for building and deployment of all technology products that support our PSS Patient Support Center (PSC), inclusive of tools, processes and technologies that enable meaningful experiences for our patients and practices. This individual will work closely with the PSC team with a deep understanding of our technological product portfolio, patient services business processes and ongoing reimbursement operations. This individual will work closely with a large cross-functional team covering product, technology, Patient Support Center (PSC) operations, enterprise strategy, vendor management and analytics to ensure a seamless product experience for our internal and external customers.

Key Responsibilities:

• Lead end-to-end integration of all technology Products within PSC operations by demonstrating a very strong understanding of patient services, including business processes, operational flows, program design, and operational challenges
• Lead one or more scrum teams (Product owner, scrum master, business analyst, developers, testers etc.) to develop scalable enterprise products in partnership with the Product and IT teams that successfully address PSC operational challenges
• Lead the documentation and ongoing maintenance of product requirements for Product / IT to build technical applications across all products working alongside PSS business strategy and franchise teams
• Demonstrate understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes
• Leverage data insights, research and competitive analysis to identify opportunities to drive user-centered products and product enhancements
• Partner with large cross-functional global team from Product and IT teams in support of PSC operations with continual improvement of this area as well
• Engage with key stakeholders (PSC, franchise, IT, vendors), keeping them abreast of product status, to gain continuous buy-in

Essential Requirements:

• Education: Bachelor's Degree in relevant area. MBA or Advanced degree in quantitative subjects (e.g., Data Science, Statistics, Economics, Social/Life Sciences) strongly preferred.
• 3+ years of product management and technology experience in driving utilization of technology forward futuristic process initiatives.
• Deep understanding specializing in user experience design, driving intuitive, innovative and user-centered digital product adoptions.
• Demonstrated experience leading scrum teams, including Product Owners, Scrum master, Business analyst, Developers, Testers etc.
• Experience in driving results in a matrix organization.
• Proven self-starter and ability to deliver strong results in a "hands-on" role.
• Proven expertise in product management, roadmaps and discovery.
• Ability to interface with and influence senior leaders.

Desirable Requirements:

• 1+ years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs
• Multi-functional experience in Pharmaceutical or Healthcare

Novartis Compensation and Benefit Summary:

The pay range for this position at commencement of employment is expected to be between $103,600.00 and $192,400.00 per year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations:

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.