Patient Support Program Business Partner

Strategic Business Partner For Patient Support Programs

At Novartis Argentina we have PassionForTransformingLives. We lead with passion the evolution towards an equitable and sustainable healthcare system, empowering local talent, and refining the formula to support patients in transforming their lives. We do this by focusing on our People, fostering Mastery at work and embracing the Evolution of our model.

Act as a strategic business partner to ensure excellence in the implementation and continuous improvement of Patient Support Programs (PSPs), maximizing patient experience impact and ensuring alignment with the company's priorities.

Major Accountabilities

• Provide analytical support to internal Novartis stakeholders, generating insights that enable data-driven decision-making.
• Create and deliver outputs and reports according to customer requirements, ensuring alignment with agreed SLAs.
• Ensure quality, accuracy, and timeliness of all deliverables, meeting deadlines and maintaining excellence standards.
• Define, monitor, and update PSP KPIs in collaboration with the team, enabling transparency and performance tracking.
• Oversee vendor management and ensure effective execution of PSP activities.
• Drive innovation and digital solutions that enhance patient experience and operational efficiency.
• Actively collaborate in the creation and identification of process improvement opportunities, while maintaining and updating Standard Operating Procedures (SOPs).
• Serve as the key point of contact with cross-functional teams (Medical, Commercial, Market Access, Legal, Compliance, Finance, etc), ensuring alignment and governance.
• Guarantee that all PSP initiatives comply with local regulations, company policies, and ethical standards.

Key Performance Indicators (KPIs)

• Adherence of patients enrolled in the PSP.
• Patient satisfaction
• Patient onboarding framework
• Operational efficiency

Minimum Requirements for Work Experience & Skills

Work Experience:

• 5+ years of experience in the pharmaceutical industry, ideally in Patient Support Programs, Customer Experience, Access, or Commercial roles.
• Proven track record in cross-functional collaboration.
• Experience of compliance frameworks and local regulations related to PSPs.
• Experience in vendor management
• Experience in healthcare system.

Skills:

• Strategic & business orientation: Ability to align PSP initiatives with company priorities.
• Data-driven mindset: Strong analytical skills to interpret KPIs and generate actionable insights.
• Project management: Skilled in planning, execution, and monitoring of complex projects.
• Effective communication & storytelling: Ability to articulate PSP value across different audiences.
• Influencing & stakeholder management: Strong interpersonal and negotiation skills.
• Problem-solving & continuous improvement: Ability to identify gaps and propose innovative solutions.
• Digital & omnichannel literacy: Knowledge of digital tools to improve patient experience.
• Collaborative leadership: Ability to inspire, coordinate, and work within a matrix environment.

Languages:

Proficiency in English is required.

Skills Desired

• Advertising Campaigns
• Alteryx
• Analytical Thinking
• Brand Awareness
• Business Networking
• Curiosity
• Digital Marketing
• Email Marketing
• Marketing Communications
• Marketing Plans
• Marketing Strategy
• Media Campaigns
• Process Documentation
• Strategic Marketing