Manager - Field Excellence Operations

Digital Innovation Solutions Manager

Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations.

Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's.

Works in collaboration with brand teams, technical teams and all functions to maximize value. Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. Provides analytics support to Novartis internal customers.

Major accountabilities:

• Planning and management, Gather requirements to develop detailed Project plans and Project estimations to task level.
• Proactively assist the Business to identify upcoming conflicts and resource gaps.
• Serve as interface with the global and local Brand teams on Project Planning and delivery management.
• Leads and delivers projects for Regional and global teams, ensuring adherence to time-lines and quality objectives.
• Ensures delivery of efficient and high-quality deliverables.
• Manages an efficient and high-quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services.
• Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands

Key performance indicators:

• Quality and accuracy of forecast assumptions.
• Good customer satisfaction scores.
• Ability to manage multiple stakeholders / projects.

Minimum Requirements:

• Cross Cultural Experience.
• Project Management.
• Operations Management and Execution.

Skills:

• Agility.
• Analytical Thinking.
• Brand Awareness.
• Building Construction.
• Business Analytics.
• Cross-Functional Collaboration.
• Project Management.
• Stakeholder Engagement.
• Stakeholder Management.
• ETL, Excel, Altryx & related tools

Languages:

• English.

Skills Desired:

• Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model