Associate Director, IT Service Delivery

Associate Director, IT Service Delivery

Location: Barcelona, Spain

The Associate Director, IT Service Delivery position within Global Clinical Operations IT is a unique role at Novartis that intends to attract the best early career talent to tackle human disease. As a leading pharmaceutical company, Novartis is committed to meet the rising global demand in Life Sciences. This role is part of a clinical program focused on managing the clinical technology platform at Novartis. IT Service Delivery within Global Clinical Operations IT will collaborate as part of a cross-functional Veeva team, leveraging cutting-edge technology to streamline and support Clinical Trial management. This role contributes to reimagining medicine and improving lives globally. Make a meaningful impact by leveraging your expertise in Clinical Operations to transform lives! Work with an industry-leading clinical platform to manage end-to-end trial processes efficiently. This opportunity will not only allow you to expand your professional network but also empower you to drive efficiency and excellence in the ever-evolving field of Clinical Operations. Make a difference—be part of something extraordinary!

Key Responsibilities:

• Execute technology delivery strategy for business systems, platforms and processes for a particular Business domain / Function
• Has end-to-end accountability for technology product delivery across business areas. Partners with business product owner to set technology roadmap, with a vision ensuring that technology products generate business value for the defined customer
• Partner with Business Product Directors for demand analysis solution proposal/evaluation and funding estimates for operations/projects
• Partner with business partners to ensure Technology Service/Solutions Delivery teams deliver products according to strategy with reuse across other areas
• Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact
• Run efficient DevOps for platforms, products, or systems ensuring availability and optimal performance for responsible function / service area
• Establish governance structure for projects, operations, etc. with right stakeholder representation, including: underpinning IT services in the delivery & support of the IT application and adherence to Security, Compliance policies & procedures
• Track, report and deliver against agreed success factors and measurements for various stakeholders for function / service areas whilst ensuring overall user experience is taken into account when designing deploying new solutions~ services and steady state operations
• Contribute to transformation initiatives using the latest technology stack and follow industry trends and emerging practices to drive agility, speed, efficiency and effectiveness.
• Manage application lifecycle management, application data consistency, portfolio optimization and continual improvements
• Execute problem management and drive identification of root causes as well as sufficient prevention of recurrences

Essential Requirements:

• University Degree and/or relevant experience and professional qualifications
• Good understanding track record delivering technology products including experience working in Veeva Vault
• Working experience & knowledge of Clinical business process within Pharma industry (eTMF, SSU, CTMS)
• IT Technical Strategy and Planning, Emerging Technology Monitoring, Vendor Management, understanding of Agile methodologies
• Proven ability to work in a cross-functional team within a matrix environment building relationships, and driving engagement
• Previous experience and strong mindset in continuous improvement and change management Excellent interpersonal and communication skills. Needs to be able to work independently and reliably
• Proficiency in English (written and oral)

Nice to Have:

• Working experience & knowledge of other Clinical business process areas, e.g. Site connect, Payments & Study training
• Experience in adoption and development of Agile methodologies

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally.

Skills Desired Budget Management, Business Acumen, Influencing Skills, Performance Management, Risk Management, Service Delivery Management, Strategic Planning, Waterfall Model