Analyst - Field Excellence Operations

Analytics Support Specialist

Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports.

Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.

Support FEO-BSI teams in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories.

To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.

Major accountabilities:

• Create and deliver below customer requirements as per agreed SLAs - Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
• Quality Assurance; Ensure deliverables for quality and accuracy are of the highest order.
• On-time project delivery within stipulated deadlines - Support in creation and maintenance of standard operating procedures (SOPs) - Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports.
• Participate in various knowledge sharing sessions that

Key performance indicators:

• Good customer satisfaction scores - Ability to manage multiple stakeholders / projects - Delivery on time

Minimum Requirements:

• Operations Management and Execution.
• Project Management.
• Working experience within the pharmaceutical industry.

Skills:

• Alteryx.
• Analytical Thinking.
• Brand Awareness.
• Business Networking.
• Curiosity.
• Digital Marketing.
• Marketing Communications.
• Process Documentation.
• Excel proficiency
• ETL tools required

Languages:

• English.

Skills Desired:

• Advertising Campaigns
• Alteryx
• Analytical Thinking
• Brand Awareness
• Business Networking
• Curiosity
• Digital Marketing
• Email Marketing
• Marketing Communications
• Marketing Plans
• Marketing Strategy
• Media Campaigns
• Process Documentation
• Strategic Marketing