Protective Services - Officer

Protective Services Officer

As a Protective Services Officer, you will:

• Respond to emergency calls for assistance and ensure rapid, professional incident resolution
• Monitor behavioral health units and provide direct support to clinical staff in high-acuity environments
• Maintain a safe, therapeutic environment for patients, visitors, and team members
• Participate in firearms training and healthcare-specific security programs
• Accurately communicate via radio and telephone during routine and emergency situations
• Prepare clear, detailed, and accurate incident reports
• Support Emergency Management efforts including decontamination and hazardous materials awareness initiatives

Why Choose Novant Health Protective Services?

• Competitive benefits & total rewards
• Medical, dental, vision
• Retirement plans
• Generous paid time off
• Strong reputation
• Recognized by the North Carolina Private Protective Services Board
• Paid, comprehensive training
• Armed & unarmed certifications
• ASP Baton OC Spray BLS (Basic Life Support)
• Aggressive behavior management
• Led by certified in-house instructors
• Career growth opportunities
• Hybrid model of private armed security & company police
• Lateral and upward mobility
• Specialized units including: Emergency Management Executive Protection Community Patrol Investigations
• Professional equipment provided
• Ballistic vest/carrier
• Annual uniform allowance
• Education support
• Tuition reimbursement for college-level coursework and degree programs
• Modern technology & tools
• State-of-the-art patrol vehicles
• Advanced communication systems
• Professional protective equipment
• Collaborative & diverse team environment
• Work alongside healthcare, emergency management, and security professionals

Qualifications

• Education: High school diploma or GED (required)
• Experience: Healthcare public safety or police experience (preferred)
• Licensure & Certification (required): IAHSS Basic and/or Advanced Training Certification within 6 months of hire Armed Security Officer Registration Permit through the North Carolina Private Protective Services Board within 12 months of hire NC state-approved restrictive intervention curriculum (facility-specific) within 3 months of hire BLS/CPR certification within 90 days of hire
• Required skills & competencies: Must qualify for and maintain Armed Security Officer Registration Permit per annual standards Public contact/customer service experience Completion of all required organizational, field, and in-service training Basic computer proficiency Successful completion of competency testing and skills validation Strong radio and telephone communication skills Clear, accurate, and detailed report writing ability No criminal record Valid driver's license in state of residence Compliance with vehicle use policies Immediate reporting of any motor vehicle or criminal charges
• Preferred skills: Security experience Law enforcement background Military service experience

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 149342