Patient Services Coordinator IV - Bradford Ob/gyn

Epic Referral Coordinator

At Novant Health we offer competitive pay and a comprehensive benefits package designed to support our team members personally and professionally. Benefits begin on day one and include:

• Day one medical, dental, and vision coverage
• Pre-paid tuition through Future Forward
• A predictable schedule
• Paid time off and paid parental leave
• Retirement savings with company match
• Well-being and mental health resources

Coordinate incoming and outgoing referrals, including obtaining clinical and insurance information, securing authorizations, and tracking outstanding referrals to ensure timely patient care. Educate patients on referral requirements, insurance guidelines, and next steps, and facilitate scheduling as needed. Serve as an Epic super-user and resource for registration, scheduling, referral, and revenue cycle workflows. Provide training, troubleshooting, and workflow support to team members and assist with system updates and process improvements. Manage and resolve Epic work queues, including follow-up, claim edits, charge review, audit, and missing guarantor items. Research and correct billing, authorization, and charge issues to support accurate claim processing and revenue cycle integrity. Collaborate with providers, coders, Revenue Cycle Advocates, and other teams to resolve complex referral, billing, and workflow issues. Support patient access functions by verifying demographic and insurance information, obtaining required documentation, collecting payments, and assisting with scheduling. Perform general administrative duties such as answering phones, routing calls, filing, copying, and supporting daily clinic operations. Act as a senior team resource by mentoring others, promoting collaboration, supporting workflow improvements, and modeling professionalism, sound judgment, and accountability. Deliver exceptional patient service through clear communication, empathy, inclusion, and a strong commitment to safety, service excellence, and organizational values.

Education: High School Diploma or GED, required. Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 161852