Patient Services Coordinator IV NHFP - Remote Eligible

Patient Service Coordinator IV

Location: Remote

Department: NHMG Team Float Pool

PRN | Hours may vary based on coverage needs

At Novant Health, we are committed to delivering remarkable care—wherever it's needed, whenever it's needed. As a Patient Service Coordinator, you're not just the first face our patients see—you're the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don't just support a clinic—you elevate it.

Work with one of the region's top-ranked health systems committed to diversity, equity, and inclusion.

Be part of a collaborative culture that values innovative thinking and supports personal growth.

Receive competitive compensation and robust benefits through our PayFactors-aligned structure.

Make a real difference—every day, in every conversation.

What You'll Do

Processes referrals and gathers all required patient and provider information

Serves as an expert in Epic systems and workflows

Schedules appointments based on patient needs, provider availability, and urgency

Communicates clearly with patients throughout the process

What We're Looking For

Education: High School Diploma or GED, required.

Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.

Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.