Patient Services Coordinator III

Patient Services Coordinator

Novant Health Southeastern Spine Institute is looking for a Patient Services Coordinator! Location: 1625 Hospital Drive, Mount Pleasant, SC 29464 Status: Full Time Schedule: Monday-Friday, 8am-4:30pm The Novant Health Southeastern Spine Institute is a world-class specialty center offering the best in spine health expertise, technology, and procedures, including orthopedic spine surgery, neurosurgery, pain management, and physical medicine/rehabilitation. Our facility includes a state-of-the-art clinic, committed to providing a compassionate, quality-focused patient experience.

Southern Orthopedics & Sports Medicine is a high-volume, specialized practice dedicated to the diagnosis, treatment, and rehabilitation of musculoskeletal injuries and conditions in the foot, ankle, knee, hip, shoulder, and more. Our team includes board-certified orthopedic surgeons and highly skilled PAs/NPs who utilize the latest in surgical and non-operative techniques to help patients quickly return to their activities. This role is integral to providing a smooth, compassionate patient experience in a fast-paced clinical setting. As a Patient Services Coordinator, you'll be the first point of contact for our patients—making a lasting impression with every interaction.

You'll:

• Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
• Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.

What We're Looking For:

Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health? We are committed to fostering an inclusive environment where every team member feels respected and empowered. Our culture is built on collaboration, empathy, and a shared mission. We celebrate our differences and believe that diverse perspectives are essential to providing the best care. Invest in Your Future: Career Growth Your journey with Novant Health is just the beginning. We're dedicated to helping you achieve your full potential through: Professional Development: Opportunities for continuing education, certifications, and specialized training. Internal Advancement: A strong focus on promoting from within, with clear pathways for career progression. Mentorship Programs: Connect with experienced leaders who can guide and support your professional journey. Come discover a career that offers more than a job. Find your purpose at Novant Health and help us deliver remarkable healthcare to our communities. Job Opening ID 129917