Patient Services Coordinator III

Full-Time Patient Service Coordinator III

Novant Health First Charlotte Physicians Elizabeth Clinic is seeking a Full-Time Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip. Cross-training required in multiple administrative support functions.

What You'll Do:

• Complete accurate patient demographic and insurance information in system.
• Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.
• Communicate any changes in demographic and insurance information to the appropriate areas.
• Obtain updated patient registrations signature with date and ensure that the form is added to patient record.
• Collects and enters co-pay. Enter necessary patient demographics if new patient; verifies information if established patient.
• Chooses appointment time based on patient request, physician/provider availability and urgency of appointment.
• Work within a team to achieve patient and team goals.
• Share and initiate regular and professional communication with co-workers.
• Participate in regular staff meetings.
• Works with team to identify opportunities of improvement and actively participates in the improvement process.

Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Additional Skills Preferred:

• Proficient in use of all computer software utilized in practice.

Why Choose Novant Health? Competitive benefits package Career advancement opportunities Clinical and non-clinical positions available Tuition reimbursement We are an Approved Public Student Loan Forgiveness organization! At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.