Patient Services Coordinator III

Patient Service Coordinator

Location: Winston-Salem, North Carolina

Department: Internal Medicine

Full-Time | Monday - Thursday 8:00am-5:00pm

*Bilingual Strongly Preferred*

At Novant Health, we are committed to delivering remarkable care—wherever it's needed, whenever it's needed. As a Patient Service Coordinator, you're not just the first face our patients see—you're the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don't just support a clinic—you elevate it.

Why Novant Health?

Work with one of the region's top-ranked health systems committed to diversity, equity, and inclusion.

Be part of a collaborative culture that values innovative thinking and supports personal growth.

Receive competitive compensation and robust benefits through our Pay Factors-aligned structure.

Make a real difference—every day, in every conversation.

What You'll Do

• Greet and welcome patients in a professional and friendly manner
• Manage patient check-in and check-out processes efficiently
• Schedule appointments and coordinate provider calendars
• Register patients for laboratory services as needed
• Operate and manage multi-line phone systems, including directing calls and taking messages
• Collect copays and process patient payments accurately

What We're Looking For

• Education: High school diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 154269