Patient Services Coordinator III - Neurology

Novant Health Neurology Midtown Job Opportunity

Novant Health Neurology Midtown is seeking a full-time Patient Services Coordinator III! The Patient Services Coordinator III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Job Responsibilities

Job responsibilities include:

• Checking patients in and out.
• Completing patient registration accurately and efficiently.
• Scheduling appointments and managing provider schedules.
• Answering incoming phone calls and assisting patients with inquiries.
• Performing insurance verifications to confirm coverage and benefits.
• Working assigned workqueues to ensure timely resolution of tasks.
• Returning patient calls and following up as needed.
• Processing and managing e-faxes, including routing and documentation.

Qualifications

What we're looking for includes:

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 153158