Guest Services Representative II

Guest Services Representative II

Location: NH Brunswick Medical Center

Schedule: Saturday & Sunday | 10:00am - 10:00pm

Make a Difference with Compassion and Excellence

Novant Health is seeking a caring and dedicated Guest Services Representative II to provide exceptional service and support to patients and their families throughout their care journey. As a vital link between patients and the hospital, you'll help create a welcoming, safe, and comfortable environment that enhances every guest's experience.

Why You'll Love Working Here:

• Meaningful Impact: Play a key role in patient comfort and satisfaction by providing compassionate support and timely communication
• Team Collaboration: Work closely with clinical teams and support services to ensure seamless care coordination
• Skill Development: Gain comprehensive knowledge of hospital services and patient rights, boosting your professional growth
• Inclusive Culture: Join a diverse and supportive workplace that values every team member's unique talents

What You'll Do:

• Serve as a role model for outstanding service and patient experience in the Emergency Department
• Greet and support patients and families during various phases of care with empathy and professionalism
• Conduct regular rounding and communicate effectively with clinical and support teams across multiple departments
• Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery
• Perform clerical duties and coordinate lost and found processes as needed
• Assist patients with their rights and needs, acting as a trusted hospital partner

What We're Looking For:

• Education: High school diploma required
• Experience: One to two years of customer service experience, preferably in a healthcare setting, required
• Licensure/certification/registration: Valid state driver's license at facilities where valet assistance may be needed is required
• Additional skills required: Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast paced environment. Ability to operate a computer, including typing and using Microsoft Office.
• Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.

Job Opening ID 126682