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Customer Service Representative
Help design our new phone-based patient payment workflow and support model
Winston-Salem, North Carolina, United States
Junior
6 hours agoBe an early applicant
Novant Health
Operates a regional not-for-profit healthcare system providing hospitals, outpatient services, and physician practices across the Southeastern United States.
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Customer Service Representative
Schedule: Monday - Friday
Shift: 9-6PM
You'll serve as the first point of contact for our customers. In this role, you'll manage incoming calls with professionalism, assist callers with their needs, route calls efficiently, and process payments securely.
Key Responsibilities:
- Answer high-volume incoming calls promptly and courteously.
- Direct calls to the appropriate departments or team members.
- Process payments over the phone with accuracy and attention to security.
- Deliver excellent customer service while effectively managing multiple calls.
- Other duties as assigned
Education: High school or GED, required.
Experience: Minimum two years of experience in patient/customer service, required. Minimum two years of healthcare/medical office experience, preferred.
Additional Skills (required): Bilingual.
Additional Skills/Requirements (preferred):
- Analytical and problem-solving skills
- Strong organizational skills with the ability to multi-task and follow through on outstanding issues
- Strong computer skills with knowledge of MS Word, MS Excel, Outlook, and MS Teams.
- Excellent interpersonal skills with the ability to communicate effectively both orally and in writing. Speak clearly and concisely with a pleasant telephone voice, while navigating a computer.
- Ability to work well with others - strong teamwork skills
- Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient.
- Demonstrated ability to work well with customers and deliver excellent customer service.
- Ability to control and manage a phone call
- Bi-lingual preferred
- Knowledge of Novant Health billing
Job Opening ID 152176
About Novant Health
Operates a regional not-for-profit healthcare system providing hospitals, outpatient services, and physician practices across the Southeastern United States.