Service Technician

Technical Service Specialist

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Job Summary

This job is responsible for the technical service of medical devices including testing, repair, writing of reports, inventory cycles and cooperation with Sales and R&D.

Primary Responsibilities

• Warranty and non-warranty repairs based on repair work orders incl. processing of paperwork
• Monitoring of spare part inventory and initiate the reordering of spare parts process
• Participating in inventory cycle counts
• Assist Quality Management Representative (QMR) with QM process and incoming complaints
• Disinfection of incoming devices
• Additional tasks as assigned

General Tasks

• Strict compliance with the quality, occupational safety and environmental regulations.
• Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist.

Required Experience, Education, Skills and Competencies

• Analog and digital Electronics on service and production level
• One year in similar field
• Optional: knowledge in SAP

Travel Requirements

• Some International and National Travel required

Physical Requirements

• Standing and sitting for long periods of time
• Some lifting up to 50 pounds

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.