Customer Service Representative

Customer Service Representative

Do you have a knack for customer service and problem solving? Are you excellent at communicating over the phone, on video, and via email? Are you looking for a career where you can learn valuable and marketable skills and advance in a professional environment? We may have the job for you!

Overview of the Position:

Nova 401(k) Associates is looking to fill Associate Account Manager (Customer Service) positions. Associate Account Managers provide clients support on 401(k) issues over the phone. For example, Associate Account Managers may assist clients with census submission questions, submitting Form 5500, and other issues related to their 401(k) plan.

Associate Account Managers receive paid training. Nova supports Associate Account Managers obtaining industry credentials by paying for study time, exams, and professional membership fees. Excellent performers who obtain a QKA designation will be eligible to apply for other positions after 18 months. The Associate Account Manager will be required to work five days per week from our Houston, TX office.

About Nova:

Nova 401(k) Associates is a vibrant third party non-producing administration firm. We have a nationally recognized sales team allowing us to grow continuously and provide advancement opportunities for our professionals.

Job Responsibilities:

• Maintain a caseload of safe harbor clients
• Maintain client and advisor relationships with a high active client retention rate
• Manage and prioritize workload towards weekly goals in a results-oriented team environment
• Consult with clients regarding plan operation and design
• Work with other Nova departments, record-keepers, and advisors to ensure a great client experience
• Document all client interactions in our workflow management system
• Perform work according to Nova policies and procedures
• Complete assigned training
• Work towards obtaining an industry designation

Qualifications:

• Bachelor's degree
• Customer service experience a plus
• Excellent written communication skills and ability to compose a professional email
• Excellent verbal communication skills and knowledge of phone etiquette
• Excellent time management, organizational skills, and ability to multi-task
• Experience with Microsoft Office and comfortable using a computer
• Knowledge of VOIP phone systems a plus
• Help desk experience a plus
• Committed to lifelong learning and coachable

Salary and benefits:

• Base Salary $50,000 - $60,000
• Salaried, non-exempt position
• Medical, dental, disability, and life insurance
• Paid time off
• 401(k) plan with employer match

Work Location/Hours:

• Must work in the Houston, TX office 5 days per week
• Must be authorized to work for any US employer
• Must attend regular video meetings via Microsoft Teams or equivalent
• We will supply all necessary computer equipment
• Work hours: standard business hours; 40 hours per week
• You may choose a start time between 8:00 am and 9:00 am CST

Nova 401(k) Associates is an energetic and thriving national third-party administrator for retirement plans. We respond to all applications. If you do not receive a response, please check your junk or spam mail folder.

We get it. We listen. We communicate.