Operations Manager, Southeast Asia

Operations Manager

Lead and manage daily service center operations, including repair, maintenance, and preparation of downhole equipment.

Ensure timely execution of service and delivery of sales orders in line with revenue plans and customer commitments.

Conduct regular operational meetings to monitor workflow, resolve bottlenecks, and ensure alignment with operational targets.

Drive continuous improvement initiatives to enhance productivity, efficiency, and service quality.

Coordinate with internal departments and regional teams to ensure seamless operations and customer satisfaction.

Lead, supervise, and develop a multidisciplinary operations team including service, logistics, inventory, procurement, and operations support.

Identify training needs and implement development plans in coordination with QHSE and training teams.

Promote a high-performance culture focused on accountability, safety, and continuous improvement.

Ensure clear communication of objectives, KPIs, and expectations across all team members.

Ensure full compliance with NOV HSEMS and QMS policies, standards, and procedures.

Lead and support investigations of HSE and quality incidents, ensuring proper reporting, root cause analysis, and corrective actions within required timelines.

Coordinate internal and external QHSE audits and annual reviews with regional teams and clients.

Promote a strong safety culture and ensure proactive reporting and prevention of non-conformances.

Capture and share lessons learned and best practices across the organization.

Oversee inventory planning and control to maintain optimal stock levels in line with business needs.

Ensure availability of critical spare parts to support service operations and rental fleet maintenance.

Monitor and improve inventory KPIs such as inventory turns, availability, and accuracy.

Approve inventory requests including safety stock and one-time orders.

Manage logistics and procurement activities in compliance with company policies and business requirements.

Ensure optimal utilization, maintenance, and readiness of rental and newly built equipment.

Monitor and manage asset performance in line with utilization and reliability KPIs.

Support capital expenditure (CAPEX) planning, asset acquisition, and optimization across KSA and Bahrain.

Ensure all equipment meets operational, customer, and international standards.

Monitor and report Cost of Goods Sold (COGS), including preparation of monthly accruals.

Track and optimize workshop and operational running costs.

Identify cost-saving opportunities and implement cost control measures without compromising safety or quality.

Ensure alignment of operational activities with financial targets and budgets.

Oversee service center infrastructure, layout, utilities, and overall facility maintenance.

Ensure facilities support efficient workflow, productivity, and safety requirements.

Continuously evaluate processes, methods, and equipment to optimize resource utilization.

Maintain high standards of housekeeping, organization, and operational readiness.

Define, track, and report key performance indicators (KPIs) across operations, inventory, assets, HSEQ, and financial performance.

Provide regular operational and performance reports to management and regional teams.

Ensure timely escalation and reporting (within 48 hours) of critical events, including: HSE incidents, major equipment failures (e.g., Lost in Hole), revenue loss or declined jobs, customer complaints or audits, significant logistics or cost deviations.

Minimum 10–15 years of experience in oil & gas operations, with strong exposure to downhole tools, service centers, or workshop environments.

Proven track record in managing multi-functional operations, including service, logistics, inventory, procurement, and asset management.

Strong leadership experience with the ability to manage, develop, and drive performance across diverse teams.

Solid understanding of service center operations, equipment repair/maintenance processes, and rental fleet management.

In-depth knowledge of QHSE standards, compliance requirements, and audit processes within the oilfield services sector.

Strong operational mindset with demonstrated ability to improve efficiency, optimize workflows, and drive continuous improvement initiatives.

Experience in inventory control, supply chain coordination, and material planning, with focus on availability and cost optimization.

Sound financial acumen, including experience managing COGS, budgeting, cost control, and operational performance metrics.

Experience with asset utilization, CAPEX planning, and lifecycle management of downhole equipment.

Ability to manage operations under pressure, prioritize effectively, and make sound decisions in a fast-paced environment.

Strong communication and stakeholder management skills, with experience working across regional and cross-functional teams.

Proficiency in ERP systems (e.g., SAP) and operational reporting tools.

Familiarity with NOV systems, processes, and product lines.