Inside Sales Coordinator

Inside Sales Coordinator

Job Summary

As an Inside Sales Coordinator, you'll be at the center of customer engagement—supporting sales teams, building strong client relationships, and ensuring seamless order fulfillment. Use existing programs in place to communicate sales information as well as adapt to new programs and tools used by NOV and customers. Collaborate with Account Managers, Engineering, Supply Chain and Planning to offer comprehensive information to customers. Focus on delivering superior customer service to existing customer base as well as new customers. This role is perfect for someone who thrives on details, collaboration, and delivering exceptional service while leveraging the latest digital tools.

Primary Duties & Responsibilities

• Serve as a trusted partner to customers by preparing accurate quotes, processing sales orders, and providing timely order updates.
• Compare customer purchase orders to orders entered insuring that all specifications and terms and conditions of the order are met.
• Verify that Purchase Orders meet NOV XL Systems Delivery Terms, Financial Terms and other commercial requirements.
• Work with Product Engineering and Marketing to ensure Technical Requirements are met to complete quotations.
• Provide clear, proactive communication to customers and internal teams regarding pricing, delivery timelines, and order status.
• Apply math and problem-solving skills to calculate pricing, discounts, and delivery timelines with accuracy.
• Navigate customer portals for bids, track opportunities, and maintain complete and accurate records.
• Advise and discuss customer communications with account representatives.
• Generate reports to support sales insights, forecasting, and decision-making.
• Communicate with Planning & Scheduling Departments on current and potential orders to maintain order accuracy and on-time delivery.
• Validate and list applicable customer purchase order details on sales orders so invoice has all required details for expedient payment.
• Contribute to a culture of continuous improvement by suggesting process enhancements and embracing new technologies.
• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Travel as required
• Additional duties as assigned by the Inside Sales Manager

Education & Experience Qualifications

• High School diploma and/or equivalent
• Solid math and analytical skills for pricing, reporting, and order accuracy.
• Experience in Inside Sales a plus
• Proficiency in Microsoft 365, Outlook, SharePoint, OneDrive
• Experience with Excel (formulas, pivot tables) or similar tools to manage sales data.
• Comfortable working with numbers, data, and spreadsheets to support sales accuracy and reporting.
• SyteLine and Microsoft Dynamics CRM experience is desirable.
• Incorporate NOV approved AI or ChatGPT for business processes
• Knowledge of relevant oil and gas products preferred
• Positive attitude, detail & service-oriented, self-motivated, and willing to receive direction.

Job Requirements

• Experience in the oilfield service industry and be knowledgeable regarding the products and processes.
• Must be able to communicate (verbal and written) with all levels of production, production control, and management
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.