Field Service Technician

Field Service Technician

Duties & Responsibilities:

• Provide immediate, customer-focused support to yield 100% customer satisfaction.
• Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components
• Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability.
• Installation of NOV FMS products as needed by the business
• Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products.
• Timely and accurate completion of Field Service Reports.
• Travel to customer's facilities for service calls and courtesy customer support calls sometimes on short notice.
• Identify opportunities for improving processes using Lean tools.
• Travel primarily Mon-Fri up to 75% sometimes on short notice
• International travel may be required 1-2 times yearly

Skills & Experience Required:

Mechanical

• Able to understand and read mechanical plans, drawings, and site layouts
• Knowledge of industrial equipment
  • Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position
• Knowledge on how to troubleshoot improperly operating equipment
• Willingness and aptitude to learn new mechanical skills
• Knowledge of VFD and/or PLC's in industrial setting preferred
• Knowledge of rigging, forklift operation, and confined space entry preferred
• Welding, Rigging certification preferred

Computer Skills

• Ability to perform basic tasks on a computer including Microsoft Office Suite
• Ability to perform basic tasks on a mobile device
• Microsoft Dynamics 365, Excel abilities are preferred

Energy & Drive

• Self-motivated to complete assigned tasks
• Will be energized by challenges and drawn towards opportunities
• Will be focused on reaching a quality solution which is acceptable to our customer and the business

Organizational

• Confident and professional when representing the company
• Collaborate with engineering, sales, and service teams to deliver a seamless customer experience

Personal and Interpersonal

• A strong sense of customer focus (internal/external)
• Professional demeanor in customer-facing roles
• Ability to work independently and collaboratively in a team

Quality Assurance

• Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions
• Contribute to general improvements in the quality and key activities of the department/area

Training

• Participate in training where/as required
• PEC Core (OSHA 30)
• Welding capabilities

Health, Safety and Environment

• Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction
• To be safety conscious and report any safety hazards to the HSE representative

Qualifications:

• Mechanical Installation/Service Work at least 5 years
• OSHA 30, NCCCO Rigger I (preferred)
• Welding, rigging, and fork lift operation (preferred)

Competitive Benefits: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals
• All regular full-time employees receive up to 11 paid holidays per year