Account Manager - Downhole

Account Management Specialist

Act as the primary point of contact for assigned oil & gas customers

Build and maintain strong, long-term customer relationships

Support job planning, execution, and post-job reviews

Manage rental tools from mobilization through demobilization

Ensure correct application of rental start/stop dates, transit days, and free-rental periods

Monitor tools in the field to prevent unbilled or under-billed rental time

Coordinate off-rent notifications and tool returns

Review and manage POs, pricing, and contract terms

Liaise with operations, logistics, and field service teams

Ensure timely and accurate invoicing and resolve billing disputes

Manage customer escalations and ensure compliance with HSE requirements

Degree, diploma, or equivalent experience in business, engineering, or oilfield services

2–5 years' experience in account management, sales, or operations within oil & gas

Strong understanding of rental tools, equipment, or oilfield services

Experience managing POs, contracts, and rental billing

Strong commercial and financial awareness

Excellent communication and relationship management skills

Ability to coordinate across multiple internal teams

High attention to detail, particularly in billing and asset tracking

Strong problem-solving and organizational skills

Accuracy of rental billing and reduction of unbilled days

Customer satisfaction and account retention

On-time invoicing and dispute resolution

Asset utilization and tool return efficiency