Head Of Support, APAC
Notion
Head Of Support, APAC
The Head Of Support, APAC will design and own the strategy for leading and scaling a high-impact team of technical and general support leaders and agents across multiple hubs in APAC. As the senior CX leader in-region, you will set the vision, define the operating model, and drive execution in close partnership with Global CX Leadership and the Regional GM. You will shape and govern the regional support strategy end to end, ensuring it aligns with our global standards while reflecting the unique needs of APAC customers.
You will collaborate closely with the AMER and EMEA Heads of Support to define and maintain a cohesive global operating cadence. You will champion and accelerate the growth of CX within our APAC region, including leading cross-functional initiatives that elevate both the agent and customer experience. The successful candidate will bring extensive experience leading with data, entering and scaling new APAC markets, and developing managers and senior ICs into a consistently high-performing, values-driven organization.
This role is expected to travel across APAC and globally up to 30% of the time.