Enterprise Technical Support, France

Enterprise Customer Support Specialist

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem-solve with our technical teams and work to resolve customer issues while scaling our systems.

You will:

• Work closely with our largest customers providing white-glove support to solve the most challenging support interactions.
• Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction.
• Work cross-functionally across engineering and product to build processes and manage issues.
• Perform advanced troubleshooting of products and embedded partner applications.
• Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering.
• Manage to key performance metrics defined within the Product Operations Team.
• Respond to high-priority customer issues.
• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.
• Participate in an on-call rotation to assist customers outside of normal working hours.

Skills you'll need to bring:

• At least 3-5 years of experience in technical support, technical account management, or a similar role.
• Excellent interpersonal and engagement skills with enterprise customers.
• Fluent in English and French.
• Strong troubleshooting skills for desktop applications on Windows and macOS.
• Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM.
• Proficiency in analysing server and client application logs to identify errors.
• Proficiency troubleshooting REST APIs.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Ability to balance user expectations with policies and compliance boundaries.
• Ability to work under pressure while remaining focused and professional.
• Effective collaboration skills with peers and cross-functional teams in multiple locations.

Nice to haves:

• Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies.
• Experience with scripting languages such as Python, Java, JavaScript, or TypeScript.
• Experience with API testing tools such as Postman.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.