Billing Operations Analyst

Billing Operations Team Member

Our Billing Operations team is part of Finance and handles the order-to-cash flow: order management, billing, and collections. We partner closely with Sales, Legal, and Customer Success to ensure accurate invoices are sent, payments are received on time, disputes are resolved, and customers receive a world-class experience.

Validate and process customer orders, then provision products to ensure accurate entitlements

Own end-to-end invoice creation, including calculation of proration and credits

Proactively engage customers via email to resolve billing issues and secure payment commitments

Triage and resolve billing discrepancies and in partnership with our cross functional teams including Sales, Legal and Customer Success.

Maintain accurate customer records, notes, and payment statuses in our systems

Respond to and resolve customer inquiries in the billing queue through Zendesk

Recommend and pilot process improvements, playbooks, and automation to continuously scale our processes

Investigate and resolve tax, PO, and billing address issues

Support month-end close activities related to billing and AR

4+ years of B2B billing & collections experience, ideally in a high-volume, fast paced SaaS environment

Strong written and verbal communication with a customer-first mindset

Proficiency with spreadsheets and AR tools; experience with Salesforce & NetSuite is a plus

High attention to detail, organization, and follow-through across multiple competing priorities

Ability to partner cross-functionally and thrive in a fast-changing environment

Practical understanding of proration, refunds, and true-ups for seat-based SaaS and usage add-ons

Able to write clear SOPs and document established processes to ensure consistency

You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results

Experience with Salesforce, Stripe, Netsuite

Familiar with usage based billing is a plus