Part Time Guest Service Representative

Guest Service Representative – Part Time

The Tulsa Nothing Bundt Cakes location is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 10 AM to 6 PM, and Sundays from 11 AM to 4 PM. We are in South Tulsa at 7890 E. 106th Place, Tulsa, OK 74133, in The Vineyard Shopping Center. At Nothing Bundt Cakes, we refer to our Guest Service Representatives as Joy Creators! The Joy Creator creates a warm, welcoming environment for our guests, serving an essential role to engage and bring joy, creating a memorable experience, while leaving a positive, lasting impression. *** Please note that this is for a Part Time position at the South Tulsa location 106th & Memorial. ***

Education and Work Requirements:

• Applicant must be 16 years of age or older.
• No experience necessary. We will train on site.
• Previous experience in a retail, bakery, or restaurant setting is a plus.
• Must obtain a food handler's permit once hired.

Duties and Responsibilities:

• Promptly greet walk-in and over-the-phone guests with genuine, helpful enthusiasm to determine their needs.
• Maintain a strong product knowledge to assist guests: sizing, flavors, pricing, special promotions, etc.
• Process guest orders efficiently and accurately, utilizing our point-of-sale system.
• Uphold a clean, organized bakery presentation, which may include routine sweeping, mopping, dusting, and cleaning.
• Restock retail merchandise and the cake display case to ensure a strong visual presentation.
• Assist the Crafter in preparation of cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures.
• Maintain a consistent work attendance and punctuality record.

Work Availability:

• Must be available to work 10-20 hours a week. (Part Time)
• Must be available to work various weekday shifts between 8:30 AM and 7:00 PM.
• Must be available to work Saturday shifts between 9:30 AM and 6:00 PM.
• Must be available to work Sunday shifts between 10:30 AM and 4:00 PM.
• Must be able to work additional hours during the holiday season as needed: Thanksgiving, Christmas, Valentine's Day, Easter, Mother's Day, etc.

Knowledge, Skills, and Abilities:

• Has strong interpersonal skills; is friendly, helpful, positive, patient, and can communicate well with others.
• Enjoys interacting with people to provide superior customer service.
• Can perform multiple tasks simultaneously while still being able to pay attention to detail.
• Is organized, detail-oriented, and self-motivated.
• Has the ability to understand and carry out oral and written instructions.
• Understands basic math when needed and can provide monetary change using U.S. currency.
• Has the ability to operate a point-of-sale system.
• Has the ability to assist customers over the phone.
• Has the ability to stand for extended periods of time and work in a very fast-paced environment.
• Has the ability to lift moderate to heavy items (up to 30 lbs) if needed.

Benefits:

• Flexible hours and scheduling.
• Opportunity for cross-training in other positions within the bakery.
• Commission available.
• Pay starts at $10.50/hr depending on experience.