Team Leader Crew Support

Team Leader Crew Support

We are now looking for a Team Leader Crew Support to join our growing support function in Riga. In this role, you will be responsible for leading day-to-day crew support activities that directly impact the crew experience and operational efficiency. You will coordinate key processes such as onboarding/offboarding, absence follow-up, administrative support, and crew communication – ensuring smooth, compliant, and professional service delivery.

You will work closely with departments such as HR, Planning, Operations, and Bases, and act as a point of contact for crew-related matters. The ideal candidate is with previous leadership experience, highly organized, service-minded, and thrives in a fast-paced and detail-driven environment.

We can offer:

• Opportunity to purchase employee-priced flight tickets and explore the world
• Performance development opportunities
• Competitive salary: The starting salary for this role is EUR 2,400 per month. The final offer will be tailored to reflect your skills, experience, and what you bring to the team.
• Health insurance starting from the first month of work
• Challenging, dynamic environment where you can develop your skills and contribute to tangible improvements
• Flexibility to combine working in our Riga office with home office
• Employee events and engagement activities
• Mobile phone and monthly subscription coverage

Your key responsibilities include:

• Coordinate the day-to-day operations of Crew Support team and provide regular reports to the Director of Crew Support.
• Coordinate onboarding and offboarding support for crew members, ensuring consistency and compliance
• Oversee absence follow-up for crew, including registration, documentation management, reporting
• Control and approve invoices related to crew expenses such as parking, cleaning allowances, and taxi usage.
• Oversee the management of Observer and Commuter tickets, ensuring proper use and coordination.
• Oversee all aspects of uniform management and logistics, including inventory control, distribution, supplier coordination, and ensuring timely availability of uniforms in line with company standards and operational requirements.
• Act as a Zendesk agent, responding to crew queries and requests professionally and promptly (when required)
• Support the Director Crew Support in further developing and improving crew support functions
• Ensure smooth coordination across all support areas and proactively propose improvements that benefit the crew experience

Your deliverables include:

• Accurate and timely processing of crew administrative tasks and requests
• Clear documentation and reporting related to absences, crew expenses, and crew interactions
• Consistent application of processes and policies
• Strong collaboration with internal stakeholders and alignment with broader operational goals
• Continuous improvement suggestions to streamline workflows and enhance crew satisfaction

What you bring:

You are a highly organized and proactive professional with hands-on experience in crew administration or operational support. With a solid background in aviation and a strong understanding of airline operations, you bring both strategic thinking and practical execution to the role.

Education & experience:

• Bachelor's degree in Business Administration or a related field
• Experience in the aviation industry and/or flight operations
• Direct experience in crew administration or operational support

• Comfortable working with tools such as Excel, Zendesk, JIRA, NetLine, and applying AI tools for analysis and process improvement.

Key competencies:

• Proven ability to manage multiple tasks with precision and attention to detail
• Strong understanding of airline operations and the full crew lifecycle
• Goal-oriented, solution-driven, and capable of balancing strategy with hands-on problem-solving
• Confident using technology and data to support daily operations and continuous improvement
• Clear and professional communicator across all levels of the organization
• Empathetic and emotionally intelligent when handling sensitive crew matters
• Calm and resilient under pressure, with sound decision-making in time-critical situations
• Collaborative mindset, building trust and strong working relationships across departments
• Process-focused, always looking to improve efficiency and enhance the crew experience