System Operations And Performance Program Manager - Perioperative Services

System Operations and Performance Program Manager - Perioperative Services

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The System Operations and Performance Manager reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The System Operations and Performance Manager will lead planning and implementation activities for all Northwestern Health Network Facilities. This will include the development budgets, work plans and metrics and coordination of internal and external resources to execute activities. The System Operations and Performance Manager will work closely with managers, directors, and clinicians to develop and monitor work plans to achieve the department's strategic goals and objectives. Additionally, the System Operations and Performance Manager leads people by using communication skills to build trusting interdisciplinary relationships; engages in conflict management, coaching, mentoring, succession planning, and staff development; fosters an environment for shared decision making.

Responsibilities:

• Assists with day-to-day business operations at NMH (i.e. managing blanket POs, monthly financial reporting, ad hoc analysis etc.)
• Manages NMH routine capital process: reviewing requests, recommending prioritization, submitting projects etc.
• Supports both NMH and system budgeting process
• Oversees OR billers and PeriOp Informatics team
• Leads system wide financial improvement projects (i.e. improving supply cost per case, enhancing financial reporting etc.)

Core Function: System Operations Performance Manager

• Leads the development and implementation of approaches to attain top decile performance in safety, quality, financial and operational efficiency throughout the system
• Monitors outcomes, tracks trends, and develops improvement plans to achieve system projects
• Accountable for structure and processes to improve efficiency and quality outcomes, including the facilitation of system committee meetings
• Summarize and present project information to a variety of audiences including both executive leadership and front-line staff
• Manage teams that support the day-to-day operations and performance management. For example:
• Operations analysts
• Billing specialists that support posting charges

Basic Core Skills:

• Collaboration
• Customer Focus
• Analytical Mindset
• Creative Leadership
• Continuous Learning

Additional Functions

• Other duties as assigned

Required:

• Master's degree or current enrollment
• Minimum of 2 years of people leadership experience
• Expertise in Microsoft: Word, Excel, Power Point
• Demonstrated project management and organizational skills, demonstrated analysis and problem-solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Experience managing large, complex projects
• Exceptional communication and change management skills
• Holds general business acumen
• Ability to summarize and present information to a variety of audiences

Preferred:

• Minimum of 2 years' experience in a healthcare environment

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.