Patient Services Rep - Family Medicine Part - time Days

Patient Services Rep - Family Medicine Part-time Days

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities include:

• Greeting patients as they enter the office. Obtaining required patient information and performing patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtaining and updating patient demographic information and company information from all patients.
• Answering phone and scheduling appointments.
• Directing and documenting patient calls as appropriate.
• Coordinating scheduling of outside testing for patients.
• Serving as liaison between patient and practice.
• Providing back-up for scheduling appointments.
• Performing all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Completing daily reconciliation report to assure charges have been entered correctly.
• Pulling charts and readies them for the next day appointments; filing completed patient charts daily.
• Filing test/procedure results in patient's medical record after physician has signed off on the results.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years' experience in a customer service position.

Preferred:

• Bachelor's degree.
• One to three years prior Physician office experience required.
• Working knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit the Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.