Academic Technology And Services Specialist

Academic Technology And Services Specialist

Are you passionate about technology and enjoy making an impact in an academic environment? The Academic Technology And Services Specialist plays a vital role in ensuring the smooth operation of academic technology in classrooms, computer labs, meeting spaces, and other academic venues across the University. This position is at the heart of supporting and advancing the University's academic technology-working closely across colleges, departments, and within IT to define effective standards, policies, processes, and procedures.

Work Location: Bloomington, MN with flexibility to work 1-2 days per week remotely upon completion of orientation and training; must live local and be able to come to campus as needed. This position offers a consistent daytime schedule. Either Sunday–Thursday or Tuesday–Saturday, 7:00 AM to 3:30 PM, with up to one evening shift (11:00 AM to 7:00 PM) per week. Occasional evening or weekend assignments may be required to support academic or campus events, scheduled in advance and shared across the team.

Duties:

• Fields Help Desk requests via phone, email, and walk-ins, creating/updating tickets with notes and organizing tickets according to priority.
• Identifies, diagnoses, and resolves computer software, hardware, and networking problems for users of University resources in a timely manner.
• Ensures that all classroom, conference room, and lab computers are updated, patched, and interfacing properly with audiovisual equipment.
• Communicates technical solutions clearly in a friendly and professional manner, demonstrating strong customer service orientation.
• Configures, upgrades, and installs new and existing multimedia, computer hardware and software.
• Provides group or one-on-one user training as needed for event, academic technology, or multimedia use.
• Manage and maintain classroom technology.
• Work with University departments to coordinate and execute event operations, providing event setup, support, and management of multimedia technology.
• Demonstrates initiative and self-motivation in researching solutions to problems and keeping up-to-date with current technology.

What you need to have:

• High School diploma, required.
• Associates degree or two-year program in computer sciences or related field, preferred.
• 0-2 years relevant experience, required.

Other Specialized Knowledge/Skills:

• Demonstrated knowledge of audiovisual equipment, including but not limited to: microphones, mixers, video switchers, signal processors, loudspeakers, lighting consoles, projectors, laptop computers.
• Some knowledge of installed audiovisual systems and integrated multi-media control systems (Crestron and Extron).
• Knowledge of academic technologies, training, and multimedia use in education.
• Ability to work closely and successfully with outside talent, University community, and other technicians.
• Be able to work well under pressure of live events

Does this sound like the type of role you could excel in? Where your background and experience may contribute to the growth of our organization? A role where you can add your passion and enthusiasm, and make a difference? If you believe you have the education and experience to meet the qualifications for this role, we'd value talking to you. Non-traditional backgrounds are welcome.

Compensation: $21.79 - $26.70 hourly. The hiring rate is determined by a combination of education, related professional experience, and internal equity considerations and may exceed the posted range. NWHSU is committed to fair and equitable pay practices and does not base compensation decisions on gender or any other protected status.

Our Benefits:

• Paid Time Off (earn 20 days per year)
• Holiday (15 days)
• 403(b) Plan
• Medical, dental, vision
• Discounted and free on-site clinic services for you and your family
• Flexible Spending Accounts
• Short-term and long-term disability
• Life insurance
• EAP and other wellness benefits
• Tuition Reimbursement for external programs
• Tuition Reduction for internal programs (includes family members)
• Employee discount at our campus store
• On-site fitness center

NWHSU is a nonprofit organization and full-time employees may be eligible for Public Service Loan Forgiveness (PSLF) through the U.S. Department of Education. For further information please click on this link.

NWHSU Overview: Northwestern Health Sciences University (NWHSU) based in Bloomington, MN, has been a national leader in person-centered healthcare education for over 80 years. The University has more than 10,000 graduates throughout the U.S. and in 21 countries. For more information, please visit nwhealth.edu.

We offer a diverse range of evidence-informed programs and experiences including: Doctor of Chiropractic, Doctor of Acupuncture, Chinese Medicine, Functional and Integrative Nutrition, and Integrative Care, and undergraduate offerings in massage therapy, health sciences, and allied health professions – medical laboratory science, medical laboratory technology, radiation therapy, and radiologic technology. We are a mission- and vision-driven university leading the way in person-centered care.

How to Apply: Complete our online application and attach your cover letter and resume. If you have any questions submitting your application, please contact talent@nwhealth.edu.

Equal Opportunity Employer: Northwestern Health Sciences University is an Equal Employment Opportunity Employer and is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Further, NWHSU prohibits all forms of discrimination is any education program or activity that it operates. The Notice of Non-Discrimination is located on our website. Individuals may report concerns or questions to the Title IX Coordinator. Please refer to our website for further information.