Community Service Advisor

Join NorthStar as a Community Service Advisor (Sales)

NorthStar is hiring a dynamic Community Service Advisor (Sales) at Skylawn Memorial Park in San Mateo, CA. We lead the way in how families honor their loved ones—guiding, inspiring, and innovating with compassion and professionalism. In this financially rewarding, stable role, your dedication is recognized and celebrated.

About the Role

Are you passionate about making a meaningful difference in your community? As a Community Service Advisor, you'll help families plan for the future with empathy and expertise. You'll generate pre-need sales for cemetery property, merchandise, services, and prearranged funeral and cremation plans within your assigned area.

Key Responsibilities

• Community Engagement & Partnerships
• Foster relationships with local groups (churches, civic organizations, veteran associations, hospices, senior living communities) to educate and support families in their preplanning decisions.
• Schedule and conduct engaging pre-planning seminars.
• Sales & Customer Outreach
• Set appointments, deliver impactful presentations, and offer professional park tours.
• Connect with new and existing customers to explain tailored services and products.
• Prospecting & Sales Strategies
• Prospect daily by leveraging multiple channels, such as cold calling, door-to-door outreach, mailers, seminars, community events, web leads, and record reviews.
• Schedule 10–12 pre-need appointments each week and track all activities in the CRM.
• Customer Service & Inquiry Response
• Provide exceptional service with a positive, proactive attitude—going above and beyond for every family.
• Respond to inquiries about services and pre-need planning with expertise and care.
• Administrative & Performance Tracking
• Accurately and promptly complete all paperwork and contract processing.
• Monitor and analyze sales activity and ratios for continuous improvement.
• Maintain detailed contact records and follow-ups in CRM.
• Professional Development
• Stay updated on relevant topics (veterans' benefits, social security, end-of-life decisions, industry standards).
• Attend training sessions led by sales and regional leadership.

Qualifications

• High school diploma or equivalent
• Valid driver's license with a satisfactory driving record
• Reliable transportation
• Knowledge of federal, state, and local regulations related to the cemetery and funeral industry

Why NorthStar?

• National Recognition: Ranked one of USA Today's Top Employers to Work For (2025), for the fourth consecutive year.
• Excellence in Sales: Named one of Selling Power's 2025 Top 50 Companies to Sell For ten years running.
• Meaningful Careers: Empower families, transform your own life, and make a real impact.

Who Thrives Here?

• Compassionate: Provide empathy and respectful guidance to families during sensitive times.
• Creative: Bring new ideas to help families celebrate lives in meaningful ways.
• Proactive: Excel in consultative sales by anticipating needs and offering outstanding solutions.

What You Can Expect

• Incredible Opportunity: Unlimited earning potential with uncapped commission.
• Community Support: Join a purpose-driven, supportive team.
• Clear Advancement Path: Real growth opportunities and tailored training.
• Outstanding Total Rewards:
  • Uncapped commission—you control your income.
  • Comprehensive medical, dental, and vision insurance.
  • Life & AD&D, disability, health accounts (HSA and HRA).
  • 401(k) plan with company match.
  • Tuition reimbursement.
  • Employee assistance program.
  • Funeral and cemetery benefits.
  • Referral bonuses, recognition programs, annual awards trips, and more.

Additional Requirements

• Valid driver's license with a clean record
• Ability to pass a background check (including driving history)

Ready to Make a Difference?

Join a team where your compassion, creativity, and drive are valued. At Skylawn, you'll discover not just a job, but a real sense of purpose.