Residental Service Manager

Residential Services Manager

This role will be located at one of Discovery Land Company's locations: The Madison Club, set outside of La Quinta, CA. The Madison Club is seeking a Residential Services Manager to join the Residential Services Department. The Residential Services Manager is responsible for the oversight of general maintenance and upkeep of private homes and the club's common shared spaces. The Residential Services Manager will be responsible for areas including property management, housekeeping, and member relations. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Manage the Residential Services team including scheduling, hiring, training, and performance management.
• Create and implement the policies and procedures for the department, which reflects the highest standard of operation and member service.
• Provide exceptional service and communication at all times with members/guests and team members.
• Coordinate cleaning of members' homes with housekeeping team upon arrival/departure and individual requests.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to members/guest arrivals and ensure arrival checklist is completed to member specifications.
• Meet members/guests upon arrival and departure.
• Upon member departure, ensure closing checklist is complete and home is secured.
• Oversee the general maintenance plan for each property.
• Assist with coordinating and preparing rental unit usage including communicating with Member Services and Accounting.
• Create and maintain owner's binders inclusive of all appliance/amenity offerings within each home, to include owner's guides and assistance with operating.
• Create or provide reports and files that outline needs, schedules, expectations for each residence.
• Keep records of all department equipment including maintenance, service and associated costs. Create and update list of trusted local area vendors, stores, and services to recommend to members/guests.
• Prepare, update, and manage Residential Services department budget.
• Other duties as assigned.

Qualifications

• At least five (5) years prior experience and proven success in a leadership role in the hospitality or service industry.
• Housekeeping, property management, or hotel operations leadership position experience.
• CPR, First Aid, AED Certification preferred.
• Must have a valid drivers licence in good standing.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests and team members.
• Knowledge of and ability to operate computer and communication platforms.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• The Company's good faith estimate of the hourly rate it expects to pay for this role is $70,304 and is based on applicable and specialized experience and location.
• Medical, Dental, and Vision Benefits (Full-Time Year-Round Only)
• 401k Contribution (Full-Time Year-Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year-Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture