Computer Support 2

Computer Support Technician 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Global Operations Security is seeking a Computer Support Technician 2; this position will be located in Roy, UT and will require the selected candidate to be on-site, full-time, at our campus in Roy.

Responsibilities will include but not be limited to the following:

• Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service.
• Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
• Record, maintain, and update records in the Incident Management system, perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, and development staff to resolve recurring problems and issues with applications and/or products.
• Review input data to verify adequacy and appropriateness of material required for data processing and related operations.
• Review output data to verify completeness, accuracy, and conformance to quality standards and specifications.
• Maintain accurate internal records.

Basic Qualifications:

• High School diploma or equivalent with 2 years of additional education and/or experience.
• Applicants must have a current DoD Secret level security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the DoD Continuous Evaluation Program (CEP), in order to be considered; the required security clearance must be maintained for the duration of the internship.
• The selected candidate will be required to obtain a Special Access Programs (SAP/SAR) clearance within a period of time as determined by customer and/or program requirements.
• Experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• The ability to lift 40 pounds.

Preferred Qualifications:

• DoD 8570 IAT Level II baseline certification (example: Security+ CE).
• Active DoD Top Secret security clearance.
• Bachelor's degree in relevant field.
• CompTIA A+, Network+, Dell, HP, or other certification(s).
• Experience with remote administration.
• Experience with PowerShell scripting.
• Experience with zero and/or thin client devices.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).