Business Operations Manager

Business Operations Manager Role

The Business Operations Manager is the main operational face between our clients, our warehouse partners, and internal WHQ stakeholders. This teammate will ensure that we are executing strategically, timely, effectively, and with intentionality to internal and external stakeholders. This role serves as an escalation and provides quick resolution to issues. Additionally, they are responsible for building value-added relationships with our partners. When this role executes well, we are displaying our mastery of the client's business which builds a critical level of trust across the partnership.

Responsibilities:

• Serves as the main point of contact for the WHQ Operations team to our clients and operational counterparts within our warehouse partner network.
• Displays a mastery of the client's business through a holistic review of delivering on core services, inventory accountability, workflow management, and project management.
• Committed to driving clarity through excellent communication and problem solving.
• Works collaboratively with teammates to find innovative ways to drive clarity and growth for the client and WHQ's business.
• Travel up to 10%, based on business demand.

Culture Fit:

Here at WarehouseQuote, we only hire A+ rock stars who are dedicated to our core values and will work to maintain our incredible culture. We are dedicated to hard work and supporting each other and the community in which we live. We do this by investing in leadership and development efforts, supporting each other, having open and honest conversations, empowering everyone to take ownership of the things that are important to them, group charitable events, and, among other things, planned/impromptu company outings.

What does a culture fit look like at WarehouseQuote?

Teammates who are committed to our core values:

• Putting people first
• Doing the right thing every time
• Taking ownership of every situation
• Financial discipline
• Living generously

Technical Fit:

• Possess the ability to execute on the task at hand with experience, resourcefulness, and collaboration.
• Capable of building valuable relationships with clients.
• Two to five years of related experience preferred.
• Experience with international or domestic transportation is a plus.

Key Systems Used:

• WHQ's portal and Footprint by Datex, serving as our warehouse management system (WMS).
• Jira for task and project management.
• Zendesk & Gmail.

Benefits:

• 85% of premiums for medical, dental, and vision plans covered by WHQ.
• $2,000 annual HRA/HSA contribution.
• 401k with 100% match, up to 6%, immediately vested upon enrollment.
• Reimbursement programs: childcare, tuition, wellness, cellphone.
• Free daily lunches.
• Leadership and development training.
• Men and women haircuts.
• Onsite gym.
• Parental paid leave.
• Living generously program with 100% charitable contribution match.