Patient Service Representative

Patient Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Patient Service Representative's main purpose is to navigate patients through Northlakes Community Clinic's services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness. Salary begins at 20.05+ per hour depending on experience.

Responsibilities include:

• Creating a welcoming environment for patients and visitors by greeting them when they enter our clinic and directing them to the appropriate location as needed.
• Utilizing EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers.
• Helping to process/coordinate internal and external referrals as appropriate for department/site needs.
• Coordinating prior-authorizations for patients based on insurance guidelines as required.
• Verifying patient's insurance eligibility by checking necessary portals for current status.
• Collecting payment from patients and reconciling daily cash reports.
• Answering telephone and either responding to inquiry, directing caller to appropriate personnel, or initiating a telephone note for response by appropriate personnel.
• Managing automated reminder responses, and conducting reminder calls to all patients, as needed.
• Being knowledgeable regarding services provided within the clinic and also services provided across the organization. Understanding how to direct patients to those services.
• Guiding the Patient Experience within the clinic's service line to patients and explaining the appropriate process/steps involved.
• Cross-training in the functions of various front desk duties, as some positions may be more specialized than others.
• Participating in training regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensuring compliance in day to day operations.
• Other duties as assigned.

Qualifications and Education Requirements:

High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience. Previous Customer Service experience is required. CPR Certification must be current or obtained within the first six months of employment.

Preferred Skills:

• Demonstrated ability to navigate computerized applications associated with job duties. Example: EMR, EDR, VSC, Patient Portal, Insurance Portals, Reminder Call system, etc...
• Demonstrated knowledge of ethics, HIPAA, Business Etiquette, etc. as evidenced by current training certificate of completion.

Required Credentials, Certification, Licensure:

None.

Benefit Statement:

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• Medical and dental insurance

• Employer paid group term life and disability

• Employer contribution toward Health Savings Account

• Flexible Spending Accounts

• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank

• 403(b) with a 4% employer match

Various voluntary benefits:

• Vision Insurance

• Supplemental Life, AD&D and Disability

• Tuition reimbursement

• Health and Wellness reimbursement program

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.