Account Manager, Institutional Trust

Northern Trust Institutional Trust And Custody Account Administrator

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Summary

Responsible for coordinating the account administration for institutional trust and custody clients. Maintains the account including record keeping, responds to client inquiries, produces reports and oversees transaction processing.

Major Duties:

• Coordinates the account administration for institutional trust and custody clients.
• Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.
• Oversees development of appropriate action plans for client activities and ensures execution and follow-up.
• Coordinates with servicing team on execution of client activity, communicating with client and vendors as appropriate.
• Performs WEBEX or face to face demos on the WCM/TOE systems for new and existing clients.
• Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Develops clear understanding of clients' need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.
• Assists client service and relationship managers with specific projects as needed.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Monitors trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.
• Ensures accurate new account set up for Mid-Market clients.

Knowledge:

• Knowledge of trust operations and accounting systems usually acquired through related experience is needed to administer master trust and custody accounts.
• General business knowledge is required to oversee client transactions.
• Analytical skills, required to identify and resolve account issues.

Experience: 3-5 years' experience in financial accounting/business fields, with client servicing background.

Salary Range:

$61,500 - 98,300 USD

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Reasonable accommodation:

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.