Account Manager, Institutional Custody

Job Opportunity at Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/Department: We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. Successful candidate will be responsible for our institutional clients satisfaction, through identifying ways to exceed client expectations in their day to day servicing. Co-ordinating the account administration for clients including but not limited to record keeping, responding to client inquiries, coordinating with internal partners across various locations and different time zones to resolve client queries. This will involve being a passionate client advocate with the ability to navigate the global Northern business effectively and efficiently service the client. The key responsibilities of the role include:

• Coordinates the account administration for institutional trust and custody clients.
• Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.
• Oversees development of appropriate action plans for client activities and ensures execution and follow-up.
• Coordinates with servicing teams across various global locations on execution of client activity, communicating with client and internal partners or service provider as appropriate.
• Ensures accurate set up and review of fees. Timely and accurate client invoicing.
• Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Develops clear understanding of clients' need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate effective servicing of the client.
• Assists relationship managers in developing additional business, making client presentations, and coordinating servicing team.
• Continuously improve services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity. This will involve identification of service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Monitors trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.
• Communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
• Researches client records, contracts, agreements, etc. to respond to inquiries. Informs client of steps taken to resolve problems.
• Assist relationship managers in AML/KYC review process

Skills/Qualifications: The successful candidate will benefit from having:

• Strong interpersonal skills and ability to work well with clients.
• Strong communication both written and verbal in both English and Mandarin.
• Experience in financial servicing / accounting fields, with a client servicing background.

Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.