Account Manager, GFO

Account Manager

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

The Global Family & Private Investment Offices team ("GFO") is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high-touch approach, as well as the highest level of discretion. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit.

The GFO International team is seeking an enthusiastic, self-motivated and ambitious individual to join the Account Manager team as we expand our client base in the region across our Singapore and Melbourne sites.

The Account Manager acts as the day-to-day client contact for our family members, family offices and their nominated representatives. They will liaise directly with internal partners to resolve issues and hence will be required to build an effective network throughout the bank to find solutions to issues raised. Working closely with the Relationship Manager they will also help assist in driving growth opportunities and additional business.

Major Duties:

• Owns coordination of banking, custody, fiduciary and accounting administration for complex Wealth Management clients. Anticipates and identifies client needs and handles client inquiry resolution.
• Able to serve as key subject matter expert for Custody, Banking and Accounting products and be an escalation point and mentor to other more junior level employees.
• Independently coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.
• Carries out complex activities with significant financial, client, and/or internal business impact.
• Direct set up of various types of client accounts and services.
• Keeps abreast of all new products and services to respond to client inquiries.
• Leading initiatives within GFO APAC to improve processes, implement cross-regional operating models and reduce risk.
• Works with bankers, relationship managers and account managers to support daily client banking needs; supporting all banking products and services.
• Acts as banking subject matter expert.
• Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit.
• Independently creates and implements complex banking structures, including treasury management services. Assists with onboarding of new clients.
• Direct set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.
• Is well versed in the compliance requirements for new accounts/relationships. Monitors compliance reports for adherence to policy and procedures.
• Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries.
• Represents team at National Loan Services and Regional Banking meetings.

Custody Support:

• Manages client account administration which may include a focus on complex asset servicing, trust administration, banking, investment manager or consultant activities.
• Acts as asset servicing subject matter expert.
• Independently coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.
• Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.
• Able to anticipate and identify clients' needs related to service requests and integrate knowledge of organization to meet/exceed these needs.
• Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team.
• Ensures accurate set up and review of fees.

Skills:

• Excellent organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline, time-critical environment.
• Demonstrates resilience and professionalism when managing demanding client expectations and navigating complex situations, maintaining a positive and solutions-focused approach.
• Critical thinking, analytical and problem solving skills are needed to identify and resolve client inquiries.
• Excellent verbal and written communication skills are required.
• 4-8 or more years' relevant experience with Institutional clients across custody and banking operations experience is required.
• Expertise in post-trade processes and connectivity spanning multiple asset classes, with exposure to Alternative and Private investments.
• Client servicing background and proven work record.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.