Customer Service Lead

Customer Service Lead

Northern Air Cargo is part of the Saltchuk family of companies. Our mission is to provide safe, reliable aviation services for our customers and create a place for employees to build long-term careers. Northern Air Cargo services customers in Alaska, Florida, Hawaii, South America and the Caribbean.

Position Summary:

Provides customer information and sells NAC products both on the phone and in person Quotes rates. First line leader for customer service agents.

Essential Duties & Responsibilities:

• Working lead responsible for performing all assigned tasks while being the first line of supervision for Customer Service Agents.
• Provides leadership to Customer Service Agents and insures employees are always working in a safe and productive manner.
• Provides customer information and sells NAC products both on the phone and in person.
• Quotes rate, executes air bills, tracks shipments, and arranges pick up or delivery of freight.
• Handles cash shipments and maintains a balanced cash drawer.

Knowledge Skills and Abilities:

• High school diploma or GED.
• Six months related experience and/or training preferred.
• Must be able to interact well with customers.
• Must be able to type accurately and use a ten key.
• Regular attendance and shift work is required.
• Must be able to pass a pre-employment drug test, 5-year background check, 10-year criminal history check and security threat assessment.

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.