Client Access Design Engineer II

About the Role

Specializes in developing, maintaining, and supporting Citrix software, application technologies and virtual desktop delivery. Responsible for identifying project requirements, develop prototypes, test structures, identify and eliminate bugs, troubleshoot issues, and perform repairs and upgrades as necessary. Establish standards, guidelines, and protocols, providing technical support to staff as necessary. Keep abreast of the latest innovations to deliver efficient information technology systems and optimize company operations.

Minimum Job Qualifications

• Licensure or other certifications: Candidate must possess a current certification in one of the following: VMware (VCP-DCV, VCP-DTM, VCP 4 or higher), Microsoft (MCSA, MCP, MCTS, Server 2003 or higher), Citrix (CCA-V, CCA-N, Xenapp 4.5 or later, XenDesktop 5 or later, XenServer 6 or later), CompTIA's Server +. If the candidate does not possess one of the above certifications, the candidate must pass an assessment test offered by Epic Computer Systems.

• Educational Requirements: High School Diploma or GED. Candidate will be required to attend Epic Hyperspace Deployment training and successfully pass certification exam and course project at end of training.

• Minimum Experience: Seven (7) years experience in maintaining complex IT infrastructure in a 24x7 environment is required.

Preferred Job Qualifications

• Preferred Licensure or other certifications: ECSA certification is not required but preferred.

• Preferred Educational Requirements:

• Preferred Experience:

Job Specific and Unique Knowledge, Skills and Abilities

• Thorough understanding of application delivery methods ensuring an exceptional end user experience, including but not limited to Citrix Unidesk, Avanti AppSense, Microsoft System Center Configuration Management and Microsoft Application Virtualization (App-V).

• Highly proficient in Managing all component of Citrix Environments including Studio, Storefront, Director, and Machine Catalogs Policies.

• Knowledge and experience managing, maintaining and installing VMware virtualization technologies including ESX, Vsphere and Vmotion.

• Proven ability to take individual initiative and responsibility for assignments; high attention to detail; outstanding follow through; problem solver.

• Demonstrates the ability to learn new technologies and technical skills quickly and effectively.

• Proactive in bringing issues to the senior management team and other leaders, building consensus and delivering practical solutions.

• Demonstrates strong understanding of leading client virtualization technologies and methodologies implemented in 24x7 mission-critical environments.

• Participates and contributes to operational objectives by assisting other departments and individuals with issues, questions, and support of all delivered services.

• Maximizes the integrity of all systems that are the responsibility of the unit by employing the appropriate debugging techniques in problem determination and taking the proper corrective actions.

• Increases departmental effectiveness by assisting with the evaluation of software and hardware products for acquisition and development of the virtual desktop environment.

Essential Tasks and Responsibilities

• Support of EHR client software in an physical and virtualized desktop environment.

• Researches and makes recommendations for new desktop management systems and operating systems.

• Partners with Engineering team to develop efficient solutions to solve complex technical problems in support of a 24x7 environment.

• Responsible for developing, testing and updating the Disaster Recovery plan for the Citrix infrastructure and virtualization platforms.

• Assists application teams with system selection processes and performs systems analysis and specifications to support new applications and the maintenance of existing infrastructure supporting clinical and business systems.

• Installs and maintains virtual machines in a VMware environment to support Citrix XenApp and XenDesktop applications.

• Performs Windows and Linux operating system installation, maintenance and tuning on servers and desktop virtual machines according to current NGHS and industry best practice standards.

• Utilizes good communication skills between team members, customers, and other employees to ensure clear, concise and professional.

• Development and execution of appropriate security protocols utilizing an effective patch management strategy.

• Documents procedures for technical areas, provides cross training to team members to ensure repeatable and consistent process are replicated throughout the technical team.

• Execute/document periodic failover tests performed on critical components in the environment.

• Participates in an out-of-hour support rotation (on-call) to support the organization.

• Develop, test, and support automation to streamline installation and operational activities in the on-prem and cloud environment.

Physical Demands

• Weight Lifted: Up to 50 lbs, Frequently 31-65% of time

• Weight Carried: Up to 50 lbs, Frequently 31-65% of time

• Vision: Heavy, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Frequently 31-65%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.