Access Services Manager - Georgia Heart Institute GHI - FT Days
Northeast Georgia Health System
Access Services Manager
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:
The Access Services Manager is responsible for overseeing the design, maintenance, and optimization of provider schedules across the health system to ensure timely and equitable access to care. This role plays a critical part in balancing operational efficiency, provider availability, patient satisfaction, and appointment access standards. The Manager collaborates closely with clinical leadership, practice managers, and centralized scheduling teams to implement best practices and data-driven improvements in access operations.
Minimum Job Qualifications
Licensure or other certifications:
Educational Requirements: Bachelors Degree in Healthcare Administration, Business, or related field
Minimum Experience: Minimum of 3-5 years experience in healthcare access, scheduling, or operations that includes two (2) years in leadership or supervisor role.
Other:
Preferred Job Qualifications
Preferred Licensure or other certifications:
Preferred Educational Requirements: Master's Degree
Preferred Experience: Experience managing provider schedules in a multi-specialty or health system environment strongly preferred. Leadership or supervisory experience
Other:
Job Specific and Unique Knowledge, Skills and Abilities
Strong understanding of healthcare operations, scheduling workflows, and access management principles.
Proficiency with EHR systems (Epic, Cadence, Qgenda).
Excellent communication, problem-solving, and organizational skills.
Ability to work collaboratively with a wide range of stakeholders, including physicians and executives.
Analytical mindset with the ability to interpret data and drive performance improvement.
Essential Tasks and Responsibilities
Design, build, and maintain provider schedules in alignment with clinical goals, patient demand, and specialty specific access standards.
Work collaboratively with department leaders and providers to ensure templates reflect accurate availability, time away, and procedural blocks.
Conduct ongoing schedule utilization, template accuracy, and appointment lead time analysis.
Adjust provider templates as needed to optimize access, reduce patient wait times, and ensure compliance with organizational access metrics.
Monitor access metrics (3rd next available, lead time, no-show rate, utilization) and identify trends and areas that need attention.
Serve as key stakeholder in projects related to provider onboarding, clinic expansion, and access management.
Act as the primary point of contact for providers and Practice Managers regarding scheduling, templates, and access.
Maintain balance between provider preference and organizational goals.
Lead a team of scheduling coordinators that build and maintain templates as indicated.
Ensure compliance with scheduling guidelines, and access policies.
Utilize Epic and Qgenda to build and maintain provider templates.
Ensure appropriate configuration of visit types, scheduling rules, and resources management.
Physical Demands
Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
Vision: Heavy, Constantly 66-100% of time
Kneeling/Stooping/Bending: Occasionally 0-30%
Standing/Walking: Occasionally 0-30%
Pushing/Pulling: Occasionally 0-30%
Intensity of Work: Frequently 31-65%
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.