Technology Support Specialist I - WBSD #7 - Technology Dept.

Technology Support Specialist I

Williston Basin School District #7, Williston, North Dakota, is currently accepting applications for the following position: Technology Support Specialist I Williston Basin School District #7 - Technology Department

Job Summary: The Technology Support Specialist assists students and staff with use of computer systems, classroom technology, and online tools.

Essential Duties and Responsibilities:

• Provide exemplary customer service to District staff and students.
• Installs, updates and maintains hardware configurations
• Installs, upgrades and maintains software
• Installs, upgrades and maintains networks and telecommunications equipment.
• Assists Network Administrator with maintenance of network integrity, including metering and security.
• Transfers equipment in and between buildings.
• Recommends changes in programs, routines and quality control standards to improve computer operating efficiency.
• Provides training on a one-on-one basis and in classroom settings for all staff members as needed and/or requested.
• Provides staff development in the use of computers as an instructional tool.
• Maintain equipment and software inventory.
• Develop and maintain appropriate documentation for all systems, work orders, and assigned projects.
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Provide administrative support to the technology department.
• Other duties as assigned.

Skills:

• Ability to identify and resolve problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Ability to communicate well with others.
• Ability to balance team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ability to look for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ability to follow policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Ability to display willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Ability to adapt to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Ability to maintain a high level of ethical behavior and confidentiality when dealing with student, staff and/or parent information.

Technology Skills: An individual should have working knowledge of computer systems, mobile technology, software, the internet, and educational technologies and applications.

Education and Experience: High School diploma or GED equivalent; Associate's degree from two-year college or technical school.